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Simplifying business intelligence
December 10 2016 0 comment

Simplifying business intelligence

When it comes to business intelligence, you may think there’s no easier way to simplify your data than to organize it into a graph or chart. Business owners have been using this method for decades, so what else could be better than that? Well, a new product on the market is striving to make business intelligence even simpler. Here’s the scoop.

Earlier this week, the Chicago-based company, Narrative Science, integrated with the business intelligence and visualization software company, Qlik. The fruit of this integration is a new way of looking at your data beyond your standard charts and graphs. Yes, charts and graphs are still used, but now there is a new element that comes into play: story. Qlik now enables businesses to take the data on their charts and graphs and automatically turn it into a narrative that will explain the most important and relevant points of their data. These stories are presented in easily understood, natural language and can be personalized to the audience who is reading them. For example, if you want to change the format, language style or detail of the story, you can easily adjust these.

How storytelling can help with business intelligence

While charts and graphs are easy to read for people who are regularly looking at them, there can be a learning curve for those who are new to the specific set of data they’re analyzing. And when you are presenting a series of charts and graphs to a group of colleagues, it may be difficult for you to convey the data in an easily understandable way. This is why storytelling can be a vital tool with your business intelligence efforts.

Everyone can relate to a story. In fact people have been doing so since the stone age as evident by the carvings on cave walls depicting different tales. Today, all it takes is a simple click of your remote to see hundreds of different stories appear on your TV. Storytelling makes it easy to digest information for anyone. This is why both morals and ethics are often illustrated in parables or stories to convey their message. These stories that many of us heard from childhood, like the story of King Solomon who suggested cutting a living child in two to settle an argument or of King Midas and the golden touch, remain in the minds of many of us for a lifetime.

Stories stick in our brains. And they can make it easy to understand complex information, which can be especially helpful when it comes to data. This is why Qlik’s new data to story function sounds so exciting. It aims to make it easier to present data in a more user friendly way. This will hopefully save time and headaches for people trying to understand complex data. Of course, since it is so new, only time will tell what kind of impact it will have and whether or not it will live up to expectation.

Want more of the latest business intelligence news? Need help making sense out of your data, or looking for other ways new technology can help? Get in touch with our IT experts today.

Published with permission from TechAdvisory.org. Source.
Interruption insurance for businesses
November 28 2016 0 comment

Interruption insurance for businesses

Natural disasters have increased exponentially in the last few years - something that has resulted in a number of small and medium-sized business owners turning to business interruption insurance for protection. Covering many scenarios that regular business insurance simply ignores, adequate protection can be the make-or-break factor when it comes to surviving a natural or manmade catastrophe.

So why do small and medium-sized organizations tend to forego business interruption insurance policies? Chances are it, like so many things, comes down to cost. But can you really afford to ignore the additional protection that interruption insurance offers, or is it safe to cut corners and hope that your regular business insurance will have you covered in the event of a disaster?

While an interruption insurance policy may cost you anywhere from $750 to $10,000 or more (the cost is normally dependent on the size of your business), the fact is that your standard insurance policy will not cover you completely when a catastrophe strikes.

Take for example the spate of superstorms that have ravaged the United States over the past decade. From Hurricane Katrina to the more recent Sandy, small businesses and enterprises throughout the US have been left devastated after feeling the wrath of Mother Nature. While a best-case scenario may entail losing a few days sales during a power outage, at the other end of the scale you could find yourself dealing with a destroyed warehouse, an office that no longer has a roof, or thousands of dollars worth of stock destroyed by flooding.

And the reality is that your regular insurance is probably not going to reimburse you for storage or relocation costs if you need to move operations elsewhere, temporarily or otherwise. The majority of policies will only cover the loss of, or damage to, physical items like stock, equipment and property. They will usually not cover you for any loss in profit if a disaster means that you need to temporarily cease trading. On the other hand, tightly drawn up business interruption insurance should cover you in the event you need to move. It should also cover a decrease in sales due to power failures that shut your communication lines down, as well as a drop in profits due to delays in the delivery of stock or equipment.

Think the chances of a natural disaster affecting you are still slim despite the scenes of chaos and devastation reported in the media? Consider that a recent survey conducted by insurance giant Allianz found that there are now typically 600 major incidents per year – compare that to the previous 400 per annum and it doesn’t take a mathematician to figure out that disasters are on the rise.

So, as a small or medium-sized business owner, what do you need to know before you consider purchasing interruption insurance? If you’re thinking of adding interruption coverage to your existing policy, first record your current net income - but watch out because, if your net profit is high, you might be hit by a low per-incident limit. You could find your insurer has limited your coverage and left you inadequately protected.

Is business booming? If you are undergoing rapid growth, keep records spanning many months so you have proof of revenue increase. Without this, you will not be able to forecast month-on-month profit growth and your insurer might cap coverage at the rate of the previous year’s profit, not at your accelerated one. Be aware, too, that the type of interruptions you want protection for should reflect the areas covered in your general business policy. If your existing policy doesn’t include coverage for fire damage, neither will your interruption insurance.

There are many other aspects of an interruption policy to take into account – such as add-ons that protect you in the event of a power outage (something that standard policies normally don’t normally cover), and knock-on effects caused by a disaster at your supplier’s end.

Once you have taken out interruption insurance, should you have to use it then the most important aspect for you will be getting reimbursed. Crucially, you need to be able to provide your insurer with as many details concerning profit loss as possible. Consider storing files electronically, either offsite or in the cloud. That way, if your office or store is destroyed, you’ll still have access to your documents – and a far greater chance of recovering your losses.

If you’d like to learn more about protecting your data, files and documents, as well as about business continuity planning to help you get back up and running should disaster strike, please get in touch with our team today.

Published with permission from TechAdvisory.org. Source.
Benefits of CRM for businesses
August 18 2015 0 comment

Benefits of CRM for businesses

At the end of the day, the success of any business comes down to whether it's making a profit. But building and maintaining relationships with the customer base responsible for that revenue is even more significant. Visionary business owners are implementing customer relationship management (CRM) systems as a part of their business operations.

Imagine a product that you purchased a couple of days ago breaks after its first use. You contact customer support and describe the issue, only to be told to wait for another representative to call you back. You wait for hours, and still nobody calls back. After sending an email to customer support, there's a chance you get a call back, but it's from someone unfamiliar with your problem and you awkwardly have to explain yourself for the third or fourth time. An effective customer relationship management system can eliminate this problem and many more. Here’s what you need to know.

CRM defined

Customer relationship management is a system that allows businesses to manage, record, and evaluate their customer interactions, in order to provide better services and boost sales. You can use CRM to store customers’ contact details, accounts, leads and sales opportunities all in one place, usually in the cloud so that the information is accessible by anyone in your organization, and at any time.

Why you should invest in CRM

  • Master data management - This is a method of recording and sharing customer data across the CRM process. When customer data is recorded, the CRM system centralizes the data into one file, called a master file. Everyone within the company then has access to this data source, preventing confusion from inaccurate or duplicated data.
  • Collaboration - Nowadays clients want their support from a company’s customer service team to be as fast as possible. But one of the problems in the customer service arena is a lack of consistency. CRM systems are able to ensure customer information is shared among departments to better understand circumstances and requirements, and provide a more consistent service.
  • Customer segmentation - A CRM system arranges your customers into groups based on criteria such as age, gender, location, and even their likes and dislikes. This allows you to target marketing messages to your customers more accurately, potentially increasing your sales numbers.
  • Task tracking - CRM systems have task tracking features that enable your employees to stay on top of important tasks, such as contacting customers via email or phone, and following up on leads. CRM systems also send reminders to employees about their assigned tasks, so that nothing falls through the cracks.
  • In-depth reporting - Another benefit you can derive from implementing a CRM system is a thorough analysis of your customer base. CRM-generated reports give details including an overview of product sales numbers, the marketing strategies that work best, your most successful products or services to date, and even a prediction of whether your sales target will be met at the end of the month.

If you’re looking to improve customer service and increase sales conversion with CRM, contact us today and see how we can help.

Disaster Planning Essentials For A Small Business Network
April 01 2015 0 comment

Disaster Planning Essentials For A Small Business Network

A disaster can happen at any time on any day and is likely to occur at the most inconvenient time. If you aren’t already prepared, you run the risk of having the disaster coming before you have in place a plan to handle it.

If your data is important to your business and you cannot afford to have your operations halted for days – even weeks – due to data loss or corruption, then you need to read this disaster planning essentials report and act on the information shared.

1. Have a written plan.

As simple as it may sound, just thinking through in ADVANCE what needs to happen if your server has a meltdown or a natural disaster wipes out your office, will go a long way in getting it back fast. At a minimum, the plan should contain details on what disaster could happen and a step­by­step process of what to do, who should do it and how. Also include contact information for various providers and username and password information for various key web sites. Writing this plan will also allow you to think about what you need to budget for backup, maintenance and disaster recovery. If you can’t afford to have your network down for more than a few hours, then you need a plan that can get you back up and running within that time frame. You may want the ability to virtualize your server, allowing the office to run off of the virtualized server while the real server is repaired. If you can afford to be down for a couple of days, there are cheaper solutions. Once written, print out a copy and store it in a fireproof safe, an offsite copy (at your home) and a copy with your IT consultant.

2. Hire a trusted professional to help you.

Trying to recover your data after a disaster without professional help is business suicide; one misstep during the recovery process can result in forever losing your data or result in weeks of downtime. Make sure you work with someone who has experience in both setting up business contingency plans (so you have a good framework from which you CAN restore your network) and experience in data recovery.

3. Have a communications plan.

If something should happen where employees couldn’t access your office, e­mail or use the phones, how should they communicate with you? Make sure your plan includes this information including MULTIPLE communications methods.

Want Help In Implementing These Essentials? Request For Your FREE Disaster Recovery Audit you can do this is several different ways:

1. Complete and send in the enclosed “Fast Action” response form. Find the form in this link http://goo.gl/forms/amzVb17yku.

2. Call us direct at (954) 256­0006

3. Send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it., and we will get back to you in 2 hours tops!

 

This Century-Old Church Is Now A Cozy Home
September 17 2014 0 comment

This Century-Old Church Is Now A Cozy Home

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The phone your eyes can control
June 18 2014 0 comment

The phone your eyes can control

The pre-touchscreen days of cell phones are thankfully long behind us, and we can consign to history all that thumping down on physical buttons just to make a call. With the advent of the smartphone, we’re now all well accustomed to gliding our fingers across the screen to activate our devices’ countless functions. Samsung, though, wants to go a step further - the manufacturer has recently patented technology that will give you a phone you can control with your eye movements.

Some devices, both from Samsung and other manufacturers, already have security features which enable you to scan your face as a way to unlock your phone. This is the kind of eye control function that we might expect from future Samsung devices employing the technology that is the subject of the company’s latest patent. The patent doesn’t limit the application of this technology to phones, either, meaning that we could well see it deployed on devices like tablets, desktop computers and even televisions.

Imagine being able to play a song in your phone’s music streaming application, simply by blinking. Blink a second time and you could pull up various information about the song and artist - other movements allow you to activate further features in the app, whether that’s increasing the volume, pausing, rewinding or downloading other songs by the same artist. The patent lists eye movements including blinking, keeping them closed, and gazing at one spot for a prolonged period, each of which would be linked to specific in-device actions.

The race to implement technology to enable visual control of cell phones is not a new one - back in 2013, LG accused Samsung of having infringed on one of its eye-tracking patents with features available on the Samsung Galaxy 4S. Prior to the launch of the 4S, LG alleged that the phone’s Smart Pause function, which automatically pauses video when you take your eyes off the screen, violated a patent the company had applied for in 2009, and which covered the same technology on its Optimus G Pro device. However, when the 4S was eventually released, the Smart Pause and Smart Scroll features - the latter of which allows for browser and email scrolling without touching the screen - relied on facial recognition rather than eye tracking.

Similar features are available on Apple devices, and intended primarily for those with motor difficulties. Switch Control allows you to connect a switch to your iOS device for easier access, while since iOS 7.1 it has also been possible to use the device’s camera as a head switch, and then customize the settings to define head movements and which actions they trigger. Nonetheless, the ongoing innovations being attempted by firms like Samsung mean that this kind of device control is likely to become even more common and mainstream in the near future.

To find out how we can help you use the latest mobile technology in your business to drive productivity and greater revenue, contact us today.

Published with permission from TechAdvisory.org. Source.