Business intelligence (BI) tools offer valuable insights into an organization’s data and allow key decision makers to make faster and more informed strategic choices. But technology is evolving rapidly, and with it comes a new and more efficient BI practice - the self-service approach. Many organizations are now shifting towards this new form of BI, due to its advantages over the traditional system.
What is self-service business intelligence?
Self-service BI is a reporting and analytics platform that business users with limited IT knowledge and experience can use for themselves. Simply put, if an end user trying to find an answer to a business question can access, use, and generate reports without bothering the IT department or data analysts, then they’ve done self-service BI.
The end goal of self-service BI is to eliminate redundant processes where users have to request access and assistance from data analysts and technology experts. With self-service BI, users are able to gather information, analyze it, and share the reports with others, without having to know the technical protocols required to access the data.
Traditional vs. self-service
In traditional BI systems, analysts create reports based on input data, and deliver them to key decision makers. In the case where the decision makers need more detail or different data, or change their business questions, analysts have to adapt the report or create new ones.
Self-service BI is designed to eliminate this time-consuming reporting process, placing much of the responsibility for report creation on end users. It opens the door to data exploration and new possibilities. Instead of asking analysts to generate reports, end users have the ability and tools to find the answers to their own business questions whenever they want.
How self-service BI can benefit your business
Self-service BI helps improve organizations in various key areas. Here are just some of the benefits it has for your business.
- It saves time - most likely there are far more people asking business questions than there are IT experts creating reports to answer them. By removing the dependency on data analysts and technical staff, companies are able to improve the efficiency of their analytical process and save time, as end users can find the answers to their questions themselves.
- It eliminates mistakes - the more decisions users have to make, the less likely they are to make the right ones. Self-service BI helps ease the decision-making process by delivering nearly instant reports and visualizations that are easy to understand. Users can analyze their data from any angle and deduce answers without having to consult specialists.
- It reduces costs - since end users are able to utilize self-service BI with little to no training, training and support costs are significantly lower than other BI solutions. What’s more, self-service BI platforms can be accessed from anywhere and at any time, without the need to install expensive hardware and servers, allowing businesses to save money.
There are plenty of benefits of adopting self-service BI. As more employees are able to analyze and explore data by themselves, decisions can be made much faster and at a far lower cost. Want to learn more about business intelligence and how you can implement it in your organization? Give us a call today.
Have you ever wondered if your business is ready to make the switch to a VoIP phone system? You’ve probably heard the benefits of VoIP and thought they sounded pretty good, but perhaps you weren’t certain it was the right technology fit for your business. Here are a few signs that your business might be ready for VoIP.
VoIP, or Voice over Internet Protocol, has been helping businesses communicate more effectively for a few years now. You probably use it in your personal life, with applications like Skype, but your company just might be able to take advantage of the technology as well. Look for these signs that might indicate your business is ready to make the jump to VoIP.
Your number doesn’t match your target area
As your business expands, it can be easy to forget that your phone number will stay static. This may not seem like a big deal when conducting business in your own neighborhood, but what happens when your company’s reach expands beyond its original area code? Chances are prospective clients who don’t reside in your current area code aren’t too inclined to call another one.
Despite the fact that most cell phone packages now include free long-distance calling, there is still a stigma around dialing those three extra, and unfamiliar, numbers, for fear of extra charges. The only way around this with a traditional telephony solution is to set up another office and install a new phone system in that area code.
However, with a VoIP telephony solution, you can get a number in just about any area code imaginable and have it direct back to your office. If your business covers a greater area, you can opt for a toll-free number which means customers everywhere will never worry about having to pay to call your office.
You employees use personal devices at work
It is commonplace for employees to use a cell phone to take work calls when they aren’t in the office. However, unless you have issued cell phones to your staff, there probably isn’t a reason for them to use their personal devices to talk to clients while at the office. If this is happening, there are two things you need to consider.
You first need to think about the fact that you have no way to monitor your employees’ phone usage and behavior. Are they dealing with clients in a friendly and polite manner? Are they keeping with your company’s message when speaking on the phone? Are they even talking to customers at all?
The second issue is figuring out why employees aren’t using your phone system. Chances are it has to do with some usability or performance issues that ought to be addressed. There is no point in spending money on your current phone system if it isn’t being used by your staff anyway.
Switching to a VoIP telephony solution can take care of both issues. For starters, it will provide an easy-to-use phone system for your office with far more features than you currently have.
More importantly, for staff who still wish to use their cell phones, calls can be forwarded from their work number to their personal device. This allows you to keep track of their usage without forcing them to give up their preferred method of communication. Since the call is still going through the VoIP phone system, you’ll also be able to monitor it should you wish to.
Clients can’t reach you
Sure, your clients probably have your work, cell and home phone numbers, but that doesn’t mean they want to call them all trying to get a hold of you. VoIP can give your clients anytime access to you with a couple of different features. The find me/follow call routing system will see your work phone ring a few times, followed by your cell and then home phone, until you pick up or the call goes to voicemail. You can also set it up to have incoming calls ring on all your phones at once - useful if you would rather be able to pick up your calls on whichever device is most convenient at the time.
Give us a call and we’ll show you how to pick up the phone on all types of VoIP and IT solutions.
Disasters can come in all shapes and sizes. No matter what happens, your business can be prepared by creating a Business Continuity Plan (BCP). It’s important for your BCP to address the roles of your staff members, so that they are able to assist in keeping the company running during these stressful occasions. Make sure your employees are always prepared by following these steps.
Step 1 - Prepare
What good is a BCP if your employees don’t understand or even know about it? Saving your data and information is important during times of emergency, but so is making sure your employees can execute their day-to-day functions. Guarantee they understand what is expected from them during a disaster by explaining this in a dedicated meeting. This will also provide a forum for your staff to ask questions and better understand how they fit into the BCP as a whole.
Among the most important things to include in the formulation of any planning are clearly defined roles and open lines of communication. Everyone should know who they report to, as well as who his or her backup is. This will help ensure your company has all its bases covered if a disaster should strike.
Step 2 - Give them the right tools
You can’t expect employees to work from home during a disaster if they do not have the proper tools to succeed. Of course, these also have to be cost effective as well; it’s not feasible to simply hand out workstations to everyone to store at home in case of emergency. For starters, investing in cloud-based solutions will help make it possible to keep service interruptions to a minimum. Microsoft Office 365, for instance, lets users access its programs and files from anywhere and on any device. This means that, if your office is no longer accessible, staff can keep working on their existing projects at home from their own device.
Cloud-based VoIP is another tool that can keep employees up and running from home. These systems can make sure all calls to your office are forwarded to your employees’ cell phones. This allows for communication between your clients and employees to continue uninterrupted even if your office is closed.
Step 3 - Practice
Have each employee take a day to work from home so they are able to get hang of how the process will go if a disaster strikes. This will get them comfortable with the workings of everything, as well as seeing if there are any issues that crop up. Rarely, if ever, does anything go perfectly on the first attempt, so practicing before a disaster can help eliminate any problems that might occur during the real thing.
Make sure you take the time to review how it went with each employee. This will give you an opportunity to see how practical this aspect of your BCP is, and which areas can be made stronger. The idea of the exercise is to allow each employee to feel confident in his or her ability to work during a disaster, and to give you the reassurance that they understand their role as it relates to the wider BCP.
Step 4 - Be alert
Finally, it’s important to keep an eye on possible events that could force you to shut down your office, and make sure your staff is also aware of the situation. The more time they have to prepare to work from home, the more ready they will be. Of course, not every event is possible to predict ahead of time, but if the a blizzard is forecast or there have been protests nearby, alert your staff of the possibility that your BCP may go into effect.
A comprehensive Business Continuity Plan can be the difference between your business surviving or failing if a disaster occurs. Let our experts find a BCP that ensures your company can carry on through thick and thin.
Wearables, mobile apps and other mobile health (mHealth) devices are the latest technologies entering the healthcare industry. Some hospitals may have held off adopting mHealth, believing they won’t benefit much from it. Others remain concerned their patients won’t have much interest in these tools, or technical the knowledge required for them. But recent research shows a growing interest for patients when it comes to using mHealth, due to its cost-effectiveness and convenience. If you’re wondering what mHealth is, or are considering implementing it into your practice, here’s what you need to know.
mHealth, also known as mobile health, refers to medical and public health practice supported by mobile devices, such as mobile phones, patient monitoring devices, personal digital assistants, and other wireless devices.
How is mHealth used?
Medical institutions across the globe have applied mHealth to deliver healthcare and healthcare information to patients, with satisfying results. Some of the most common uses of mHealth include:
- Remote data collection and monitoring
- Diagnostic and treatment support
- Telehealth and telemedicine
- Patient safety systems
- Emergency response systems
- Healthcare staff telecommunications and training
Advantages of mHealth
There are many advantages of adopting mHealth, including its versatility across all aspects of health care and its potential to improve the monitoring of patients. Let’s take a closer look at the top three benefits of mHealth.
- Improved data accuracy - entering medical data into mobile devices such as mobile workstations, laptops, and tablets helps eliminate the data entry errors that often occur when information is first recorded on paper and entered at a later time in electronic medical record (EMR) systems.
- More data access - implementation of mHealth enables healthcare staff to not only enter, but also access, critical patient data from anywhere, at any time. In a scenario when you want to download, view, or transmit a patient’s health records online, you can easily do so with mHealth.
- Better patient care - the ultimate goal of any healthcare technology is to improve patient care, and mHealth can definitely deliver on that promise. For instance, doctors can refer to their mobile devices for a list of viable diagnoses that they may not have otherwise considered, in order to ensure that patients get the best possible treatment plans.
Current market for mHealth
The number of mobile device users is increasing every day. The expansion of wireless network coverage also provides digital health systems with new possibilities to address even the most complex healthcare challenges. This leads to an increasing acceptance of mHealth in the medical industry. PricewaterhouseCoopers, one of the largest professional services firms in the world, has estimated that the mHealth market will expand to $23 billion by 2017.
mHealth allows physicians to keep a close watch on their chronically ill patients without having to see them in the office. What’s more, they can collect health metrics such as weight, heart rate, blood pressure, and blood glucose levels remotely, allowing for more convenience and cost-savings.
If you want to learn how implementing healthcare technology can benefit your business, get in touch with our experts today.
Have you ever wondered what value IT is adding to your company? Chances are you’re not alone. Figuring out what, if anything, IT is doing to increase the value of your business can offer helpful insight. The main reason companies struggle to find what IT is adding or subtracting from their business is the fact that they don’t know what to look for. Here are a few things you can do to figure out how IT impacts your company’s value.
Don’t accept metrics
IT people love using metrics to show how they are contributing to your business. The problem is most of these metrics don’t show you anything. Sure, high uptimes sound great and low mean-time resolutions are probably a good thing, but how do these impact your business? Don’t arbitrarily accept these as signs IT is contributing to the value of your bottom line. Dig deeper and get an explanation as to why these metrics matter. There is a reason your IT department wants you to see these metrics, but it is important to have them explain it.
Ban “tech speak”
There was a time in the world when it was impossible to avoid “tech speak”, but that era has passed. Your modern-day IT person should be able to explain just about everything to you in plain English. Realistically, if they are doing a good job, they should want to share that information with you in a way you will understand easily. If you find your IT department relying heavily on “tech speak”, chances are there is something they don’t want you to know about.
Make sure your IT provider understands business goals
If you want your IT working for you and adding value to your company, then those responsible for it have to know what your goals are. It is then, and only then, that they will be able to manage your technology with these goals in mind. Too often companies assume their IT provider knows what their priorities should be, founded on company principles, but the reality is that the contractor will operate on the basis of what it thinks is best. These two entities pulling in separate directions can hurt your business in many ways. By making sure your IT department - again, whether in-house or outsourced - is pulling in the same direction as everyone else, technology can add a whole lot of value to your company.
Meet with your IT provider often
It doesn’t matter if you have in-house IT or use a Managed Services Provider, you should be meeting with them on a regular basis to understand what they are doing. There is no need to banish them to some dark corner of the building, or only summon them when something breaks. By incorporating them into the operations process and maintaining open lines of communication, you are likely to see things in your office run a whole lot more smoothly. Not only will you get a better understanding of how IT is providing value to your business, they will gain a deeper appreciation of how your company operates. This will help both sides understand how the other operates, and enable you to find new ways to help each other.
Listen to IT recommendations
Chances are that whoever is handling your IT has numerous different ideas on how your company can use technology to decrease costs, increase productivity, and become more profitable. You would be foolish to not at least consider what they have to say. One of your company’s most valuable assets is technology,and your IT department should be up-to-date on what improvements can be made. There could be nothing more valuable to your company than an IT department proactively finding ways for you to get ahead of the competition using technology.
Is IT hurting your business value? Want to instead use it to drive increased bottom-line profits for your company? Contact our technology experts and find out how we can help.